Uconnect is an advanced infotainment system used in a variety of vehicles, such as those from Chrysler, Dodge, Jeep, and Ram. While it offers a wide range of features—such as navigation, media streaming, hands-free calling, and vehicle diagnostics—issues with the Uconnect GPS system can occasionally arise. Whether you’re experiencing problems with navigation, a malfunctioning screen, or connectivity issues, reaching out to Uconnect GPS customer support is a straightforward process.

In this article, we’ll guide you through how to contact Uconnect GPS customer support for assistance, ensuring that you get your system working again as quickly as possible.

Why Contact Uconnect GPS Customer Support?

Before diving into how to contact Uconnect support, it’s helpful to know when you should reach out to them. Some common issues you might encounter with Uconnect GPS that require customer support include:

  • GPS Navigation Not Working: If the GPS stops providing directions or fails to show maps.
  • Frequent System Freezes or Crashes: If the Uconnect system crashes or freezes during use.
  • Connectivity Problems: If your Uconnect system is having trouble connecting to Wi-Fi, Bluetooth, or other devices.
  • Software or Firmware Issues: If you suspect the system needs an update or there’s a bug in the system software.
  • Map Updates: If you're having difficulty updating or reloading the maps on your Uconnect GPS.

Now that we know the issues, let’s walk you through the steps to contact Uconnect customer support.

Step 1: Visit the Official Uconnect Support Website

The Uconnect Support website is the first place you should go when you need help. The website provides a wealth of information, including troubleshooting guides, FAQs, and other resources that can often solve your problem without the need for direct contact. Here’s how to access it:

  1. Open your web browser and go to the Uconnect support page: https://www.uconnect.com/support.
  2. Browse Through Available Resources: The support page contains helpful articles and guides on common issues such as system updates, connectivity problems, and map issues. You might find a solution to your problem right here.
  3. Search the FAQs: The Frequently Asked Questions (FAQ) section can be particularly useful. Many users’ common concerns are addressed here, so check this section for quick fixes to issues you may be facing.

Step 2: Use the Uconnect "Contact Us" Page

If the support articles on the website don’t solve your issue, you can directly reach out to Uconnect customer support through the Contact Us section. Here’s how:

  1. Navigate to the Contact Us Page: From the Uconnect support homepage, scroll down to the bottom and find the “Contact Us” link.
  2. Fill Out the Contact Form: You’ll typically be prompted to enter some information, such as:
    • Your Name
    • Email Address
    • Phone Number
    • Vehicle Model and Year
    • Detailed Description of the Issue: Describe the problem you are facing in as much detail as possible (e.g., “GPS stops working after a recent system update”).
  3. Submit the Form: Once you’ve entered all the necessary information, submit the form. A customer support representative will contact you within a few business days to provide assistance.

Tip: Be sure to check your spam folder in case the response ends up there.

Step 3: Call Uconnect Customer Support

If your issue requires more immediate attention, or if you prefer speaking to a representative directly, you can call Uconnect customer support. The contact number for Uconnect support can vary depending on your region and the type of vehicle you own.

U.S. Contact Information:

  • Available Hours: Uconnect customer support is typically available from 8:00 AM to 8:00 PM EST, Monday through Friday.

International Users:

If you are outside of the U.S., Uconnect customer support may have different contact numbers for international customers. You can find the contact information specific to your region on the

Before calling, make sure you have the following details ready to help the representative quickly resolve your issue:

  • Vehicle Identification Number (VIN): You can find this number on your vehicle’s dashboard or driver’s side door frame. It’s helpful to have the VIN ready for support staff to look up your vehicle’s details.
  • Uconnect System Version: Knowing which version of Uconnect you have (e.g., Uconnect 8.4, Uconnect 4, etc.) will help the support team assist you more efficiently.
  • Description of the Problem: Be ready to clearly explain what issue you’re facing with the GPS system.

Benefits of Calling Support:

  • Immediate Assistance: Calling allows for real-time assistance, helping to resolve issues faster.
  • Personalized Support: You can describe your specific problem in detail, and a representative can guide you through tailored troubleshooting steps.

Step 4: Use Uconnect’s Social Media Channels

For less urgent issues, or if you prefer to interact through social media, Uconnect is active on various platforms like Twitter and Facebook. They have dedicated customer service teams that respond to inquiries made via social media.

Uconnect on Twitter:

  • How to Contact: Send a direct message or tweet your question, and the customer service team will respond with guidance.

Uconnect on Facebook:

 

  • How to Contact: You can send a message directly to the Uconnect support team via Facebook Messenger for faster responses.

Tip: When contacting through social media, be sure to include as much detail as possible in your initial message, such as your vehicle model and a description of the issue. This helps speed up the response process.

Step 5: Visit Your Dealership for In-Person Support

If your GPS issue persists after contacting Uconnect support and trying troubleshooting steps, it may be time to visit your local dealership. Uconnect is a system built into many Chrysler, Dodge, Jeep, and Ram vehicles, and dealership technicians are trained to handle issues related to the system.

  1. Locate Your Nearest Dealership: You can find a Chrysler, Dodge, Jeep, or Ram dealership near you by using the Dealership Locator Tool on the official website.
  2. Make an Appointment: It’s recommended to schedule an appointment in advance so the technicians can dedicate time to your issue.
  3. Bring Your Vehicle: When visiting the dealership, bring your vehicle along, and make sure to share all relevant details regarding your GPS issue so that they can perform a more accurate diagnosis.

Benefit of In-Person Support:

  • Physical Inspection: Dealership technicians can perform hands-on diagnostics to identify if the issue lies with the hardware, software, or connectivity of the system.
  • Repairs and Replacements: If the GPS issue is hardware-related (e.g., faulty GPS antenna or malfunctioning system), the dealership can provide repairs or replacements.

Step 6: Uconnect Mobile App Support

Another option to troubleshoot and request assistance is via the Uconnect mobile app. The Uconnect app allows users to manage and control their vehicle remotely and provides access to helpful support resources. You can download the app for iOS or Android devices, log in, and access troubleshooting tools directly from your phone.

Features of the Uconnect App:

  • Remote Vehicle Control: Start your vehicle, lock/unlock doors, and even check fuel levels.
  • Support Resources: Access FAQs, guides, and direct contact with Uconnect support through the app.

Conclusion

Whether you’re having trouble with Uconnect GPS navigation, experiencing connectivity issues, or facing software glitches, there are multiple ways to contact Uconnect customer support for assistance. Start by visiting the uconnect gps update or troubleshooting guides, then try reaching out via phone, email, social media, or your local dealership.

By following the steps outlined in this guide, you can quickly get the help you need to resolve your Uconnect GPS issues and enjoy the full functionality of your vehicle’s infotainment system again.