Uconnect is one of the leading infotainment systems, offering drivers and passengers a seamless experience for navigation, music, hands-free calling, and vehicle control. However, like any technology, the Uconnect system can occasionally experience issues, and one common problem that many users encounter is the Uconnect GPS not working or failing to load the map and provide accurate directions.

When the GPS on your Uconnect system stops working, it can be frustrating, especially if you rely on it for navigation. The good news is that in most cases, fixing the problem is straightforward. This guide will walk you through the potential causes and solutions for when your Uconnect GPS is not working, so you can get back on the road with confidence.

Common Reasons Why Uconnect GPS Stops Working

Before diving into troubleshooting, it’s important to understand some common reasons why your Uconnect GPS might stop working:

  1. Software or Firmware Issues: Sometimes, the system’s software or firmware may be outdated, causing the GPS function to malfunction.
  2. Connection Problems: Uconnect GPS often relies on connectivity to satellite signals and occasionally can lose its ability to communicate with these satellites.
  3. GPS Map Data Corruption: If the map data or files in the system become corrupted, the GPS may not function properly.
  4. Obstructions or Poor Signal: GPS systems can be sensitive to obstructions like tall buildings, tunnels, or thick tree cover. Such environments can interfere with the satellite signal.
  5. Electrical Issues or Malfunctions: Problems with the car's electrical system or the Uconnect unit itself might cause GPS to fail.
  6. Configuration or Settings Issues: Incorrect settings or configurations within the Uconnect system can also lead to GPS malfunctions.

Now that you know what might be causing the issue, let’s explore how you can fix the Uconnect GPS not working.

Step 1: Restart the Uconnect System

As with many electronic systems, a simple restart can often fix minor glitches and software hiccups. The Uconnect system is no different. If your GPS is not working properly, the first thing you should try is a system reboot.

How to Restart Uconnect:

  1. Turn off the ignition and ensure that the vehicle is in the “Off” position.
  2. Wait a few minutes, and then start the vehicle again.
  3. Turn on the Uconnect system by pressing the power button.
  4. Check the GPS functionality to see if the issue has been resolved.

Sometimes, a reboot will refresh the system and restore GPS functionality, especially if the issue was caused by a temporary software glitch.

Step 2: Check for Software or Firmware Updates

An outdated Uconnect system can cause a variety of problems, including GPS malfunctions. It’s crucial to keep your system up-to-date to ensure it operates smoothly. Uconnect software updates often include bug fixes, new features, and improvements to GPS accuracy and functionality.

How to Check for Updates:

  1. Connect to Wi-Fi: Ensure your Uconnect system is connected to Wi-Fi. If your vehicle supports over-the-air updates, you can download firmware directly to the system.
  2. Navigate to Settings: On the Uconnect screen, go to Settings > System > System Updates.
  3. Check for Updates: If an update is available, follow the on-screen instructions to download and install it.

Alternatively, you can visit the Uconnect website, create an account, and download the updates to a USB drive. Insert the USB into the Uconnect USB port, and the system should automatically detect and install the update.

Step 3: Reset the GPS Settings

If your GPS is still not working after a restart and update, it may be an issue with the settings within the Uconnect system. Sometimes, the GPS settings may be disabled, incorrectly configured, or corrupted, leading to navigation errors.

How to Reset GPS Settings:

  1. Go to Uconnect Settings: From the main Uconnect menu, go to Settings.
  2. Navigate to the GPS or Navigation Section: Look for an option labeled Navigation Settings or GPS Settings.
  3. Reset to Default: You may see an option to Reset Settings or Restore Default Settings. This will reset all GPS-related settings to their original configuration.

After resetting the GPS settings, restart your system and check if the GPS is working.

Step 4: Verify GPS Signal

If your Uconnect GPS is still not working, the issue could be related to the GPS signal itself. Uconnect relies on satellite signals to provide accurate navigation, and obstructions like tall buildings, trees, or tunnels can block the signal, leading to a loss of GPS functionality. In this case, ensure that the issue isn’t related to the physical environment.

Things to Check:

  • Ensure Clear Visibility: Make sure your car is parked in an open space with a clear view of the sky. GPS systems struggle in underground garages, tunnels, and areas with dense tree coverage.
  • Wait for Signal: Sometimes, especially after a system restart or vehicle shutdown, the GPS might take a few minutes to lock onto a signal. Allow some time for it to recalibrate.

If you are driving in an area where GPS signals are weak (such as near tall buildings), try waiting until the vehicle is in a more open area for better signal reception.

Step 5: Check for Map Data Corruption

Map data can sometimes become corrupted, leading to issues with the GPS system. Corrupted map data can prevent the system from functioning properly, causing it to show incorrect routes or fail to load maps entirely. If you suspect map corruption, you may need to update or reload the maps.

How to Update Maps:

  1. Go to Uconnect’s Official Website: Visit and sign in to your account.
  2. Check for Map Updates: Under the Map Updates section, check if there are any available updates for your Uconnect system.
  3. Download and Install: If a new map update is available, download it to a USB drive and install it on your Uconnect system by following the instructions on the website.

Step 6: Perform a Hard Reset of the Uconnect System

If none of the previous steps have worked, performing a hard reset might be necessary. A hard reset will return the Uconnect system to its factory default settings, which can help resolve persistent issues. Be aware that performing a hard reset will erase all personal settings, preferences, and saved data, so it should only be done as a last resort.

How to Perform a Hard Reset:

  1. Turn Off the Ignition: Ensure that the vehicle is turned off.
  2. Press and Hold the Uconnect Button: Hold the Uconnect button (the button with the logo) for at least 10-15 seconds.
  3. Wait for the System to Reset: The screen will go black and then restart. When the system reboots, it will be restored to factory settings.

After the hard reset, check if the GPS is working correctly.

Step 7: Contact Uconnect Support

If all else fails, it may be time to reach out to Uconnect customer support. If your GPS is still not functioning after performing all of the troubleshooting steps above, there may be an underlying issue with the hardware or software that requires professional assistance.

How to Contact Support:

  • Visit Uconnect’s Support Website: Go to the Support section of the to find troubleshooting guides, FAQs, and customer service contact information.
  • Call Uconnect Customer Service: If you can’t resolve the issue through online support, contact Uconnect’s customer service for further assistance.

Conclusion

Dealing with a Uconnect GPS Map Update that isn’t working can be frustrating, but most issues can be easily resolved with the right approach. Start with simple solutions like restarting the system and checking for software updates. If that doesn’t work, try resetting the GPS settings or ensure there are no signal obstructions. In cases where map data is corrupted, updating or reloading the maps can often fix the problem. If none of these solutions resolve the issue, performing a hard reset or contacting Uconnect customer support may be necessary.

By following these steps, you can troubleshoot and fix your Uconnect GPS system, ensuring it works as it should and helping you get back on the road with reliable navigation.